Repair Process & Policies – Customer Support | GIT America

All dealerships must request repair services through their respective distributors (NSCs). Distributors then forward these requests to GIT. After repairs are completed, GIT returns the repaired parts to the distributors, who then deliver them to the dealerships.

GIT cannot respond directly to inquiries from dealerships. Please contact your respective distributor (NSC) for all service or support requests.

Definition of Terms

Dealership: Purchases or receives products from a Distributor (NSC) and provides service to end customers.
Distributor / NSC: Purchases products from GIT HQ or GIT subsidiaries (GITE/GITA/GITI/GITB) and supplies them to dealerships.
GIT Entities: GIT HQ (Korea), GITE (Europe), GITA (Americas), GITI (India), GITB (China).

Repair Process (3 Steps)

Troubleshoot & Submit a Ticket
Begin by performing a self-check using the chatbot or article search. If a repair may be required, submit the repair request form (ticket). Our team will follow up.
Ship Your Product
If you are advised that a repair is required—or if the malfunction is obvious—submit the ticket first, then ship the product in accordance with the region-based shipping rules. If possible, write your ticket number on the waybill and shipping box.
Repair & Return
Repairs are typically completed within 2 weeks of receipt at our repair centre.
- Warranty repair: We will ship the product to the address specified in your ticket. Notify us before the repair is completed if the address changes.
- Paid repair: We will issue an invoice and ship the product after payment has been confirmed.

Important: If your address, recipient, or phone number changes, notify us immediately. GIT is not responsible for misdelivery caused by incorrect information.

Who Sends to Whom?

Dealership ➜ Distributor (NSC): Dealerships must ship defective or faulty modules only to their Distributor (NSC).
Distributor (NSC) ➜ GIT Entity: Distributors collect modules from dealerships and ship them to the appropriate GIT entity for the Region (see Region-Based Return Shipping).

Exception for Certain Eastern European Countries: Distributors and NSCs located in the countries listed under the “Eastern Europe Exception List” must ship directly to the GIT HQ Repair Centre (Korea), rather than to a regional GIT subsidiary.

Dealership Notice: Except for the above exception, do not ship directly to any GIT entity (HQ/GITE/GITA/GITI/GITB). Always ship to your Distributor (NSC).

Region-Based Return Shipping

(For Distributors / NSCs · Ship to the entity from which you purchased the product)

Region	Ship To	Entity Name
Canada & United States	GITA (Americas subsidiary)	GIT America
Europe (EU/EEA/UK, etc.)	GITE (Europe subsidiary)	GIT Europe
India	GITI (India subsidiary)	GIT India
China	GITB (China subsidiary)	GIT China
APAC · Pacific · Oceania · Africa · Middle East · Latin America · U.S. Territories	GIT HQ (Korea)	GIT Headquarters (Repair Centre)

Exception: If the product was purchased directly from GIT HQ (Korea) rather than from a regional subsidiary, please ship the defective modules to GIT HQ (Korea).

Eastern Europe Exception List (Distributors & NSCs ➜ GIT HQ Direct)

Distributors and NSCs in the following countries must send defective or faulty modules directly to the GIT HQ Repair Centre (Korea):

C22: Albania
C48: Armenia
C36: Azerbaijan (KIA)
C42: Belarus
C53: Bosnia (KIA)
C46: Georgia
C35: Kazakhstan
C38: Kyrgyzstan
C52: Macedonia
C47: Moldova
C55: Montenegro
C40: Russia
C37: Tajikistan
D26: Turkey (KIA)
C39: Turkmenistan
C41: Ukraine (KIA)
C49: Uzbekistan

📦 Note: The exact receiving address for each GIT entity will be provided after you submit your ticket.

Repair Centre Address

GIT Co., LTD.
6F Starwood Plaza, 400 Dunchon-daero, Jungwon-gu, Seongnam-si, Gyeonggi-do, KOREA
Postal Code: 13229 (old: 462-809)
Tel: +82-2-2189-5481

Label Tip: In the recipient field, include your ticket number as follows: “GIT Repair Centre (Ticket No. ####)” to help expedite check-in.

Preferred Carriers & Costs

DHL is preferred (FedEx and UPS are also acceptable)
DHL account number: 966 620 427
Paid repair: Outbound and return shipping charges will be added to the repair invoice.
Warranty repair: There is no repair fee or round-trip shipping charge. (Note: Duties/VAT in the importing country may still apply.)

Important: Do not use general ocean or air freight forwarders, as they frequently cause customs clearance issues.

Customs & Documentation Guidance

On the Commercial Invoice, declare a total item value of less than USD 250 (including shipping & insurance) to help expedite customs clearance.
Purpose of export: Clearly state—“Sample”, “Repair/Return”, or “Warranty Repair”.
Incoterms / Delivery Term: Always select DAP (Delivered At Place) when shipping to GIT HQ (Korea) for repair. (Use DAP even when using GIT's DHL account number 966 620 427.)

CRITICAL — Do Not Use DDP for Korea: When sending items to GIT HQ in Korea for repair, you must never use DDP (Delivered Duty Paid). DDP conflicts with Korean customs regulations governing the “Re-export Duty Exemption” for repairs. This will cause significant customs clearance delays and may result in your shipment being held. Always select DAP.

Note: Duties, taxes, and fees may be charged depending on your country’s customs policies and the carrier’s procedures.

FAQ

Q1. Can I ship my product before submitting the ticket?

A1. Please submit the ticket first. The ticket number is required to identify and track the product during check-in, repair, and return.

Q2. How long does the repair take?

A2. Repairs are typically completed within 2 weeks of the date the unit is received at the repair centre, subject to parts availability and testing requirements.

Q3. I need to change my shipping address.

A3. Notify us before the repair is completed. Address changes requested after shipment may result in delays and additional charges.

Q4. Which carrier should I use?

A4. We recommend DHL (account: 966 620 427). FedEx and UPS are also acceptable; however, freight forwarders may cause customs delays.

Dealership Reminder: Ship defective or faulty units to your Distributor (NSC), not directly to a GIT entity.