Service Restored • Resolved
Summary
On 2025-10-23, a KDS 2.0 diagnostic number e-Report transmission failure occurred in some environments. Service has now been fully restored. We sincerely apologize for any inconvenience this issue may have caused. We will continue ongoing monitoring to prevent the same issue from affecting the service again.
Users who experienced a transmission failure today should note that, following completion of the recovery work, the affected cases are being transmitted sequentially to the e-Report server.
Scope of Impact
- Product/Version: KDS 2.0
- Function: e-Report (diagnostic number transmission)
- Symptom: Refer to the image below
Current Status
- Service restored (approximately 11:00 on 2025-10-23)
- Internal verification of normal transmission completed
- Additional monitoring is in progress
Additional Information for Users Who Experienced a Transmission Failure Today
- Cases that failed today are being uploaded automatically and sequentially.
- Keep the diagnostic device (tablet) powered on without shutting it down to allow the automatic upload to proceed.
- Confirm the transmission status under KDS 2.0 > bottom of the Main Home screen > e-Report menu.
- If any untransmitted cases remain, please contact 1588-3665.
We apologize again for the inconvenience. We remain committed to providing a more stable and reliable service.
Comments
0 comments
Please sign in to leave a comment.