Kia | Service Campaign | Free Replacement of EV Charging Inspection Equipment

Service Campaign EV Charging Inspection Equipment Upgrade and Replacement Notice

As part of our commitment to quality and customer satisfaction, we have completed product improvements to enhance the hardware performance of the EV Charging Inspection Equipment currently in use.

Customers who have already purchased EV Charging Inspection Equipment will receive the product below free of charge. Equipment with the specified part numbers and serial numbers may be used until November 3, 2025. After that date, its use will be disabled through an online diagnostic app update.

Equipment Name	EV Charging Inspection Equipment
Improvements	Enhanced safety through an upgraded fuse circuit Improved durability through reinforced PCB traces and fuses Improved reliability through a reinforced internal fuse design
Benefits	Detects and interrupts overvoltage and overcurrent caused by abnormal vehicle electrical components during inspection to  prevent equipment damage and protect the vehicle systems Self-recovers within several minutes if an incoming overvoltage causes a short circuit in the equipment
Affected Equipment Part Numbers (Existing Products)	G0DDDPC111 G0DDDPC112 G0DDDPC211 G0DDDPC212 G0DDDPC121 G0DDDPC122 G0DDDPC123 G0DDDPC213
Affected Serial Numbers (Existing Products)	EBD00101 - EBD10026 EBE00101 - EBE10370 EBN00103 - EBN10537	Existing Product Grace Period	November 3, 2025
Example of Existing Product  Use Restriction Screen	If an existing product is connected and an attempt is made to use a function after the grace period above, the following screen will be displayed and use of the product will be restricted.

Regional Shipping Schedule

New products will be shipped to the applicable dealer or service centre based on the original purchase channel. Customers who purchased through a dealer should wait for further instructions or contact the dealer directly. Shipping schedules vary by region, and products will be shipped sequentially according to the following schedule:

• Sequential nationwide shipping beginning September 22, 2025

Contact Information

Customer Support Centre: 1588-3665 (weekdays, 09:00–18:00)
Email inquiries: support@servicecampaign.zendesk.com 
Submit an inquiry form: Scan the QR code below to complete and submit the inquiry form.