How to Resolve Missing Bottom Menu Buttons (GSW, User Support, e-Report, Configuration) in Kia KDS 2.0

Q. The bottom menu buttons (GSW, User Support, e-Report, Configuration) have disappeared from KDS 2.0, GENESIS Smart, or KDS 2.0. How can I resolve this issue?

1. What is the issue? (Symptoms)

After an Internet Update, the bottom menu bar (toolbar) that should appear at the bottom of the screen may not be displayed when the diagnostic app is launched. See the example below.

• All applicable buttons are missing, not visible, or disabled.
• Examples of missing buttons:
  • GSW
  • User Support
  • e-Report
  • Configuration

Examples of how users commonly describe the issue:

• “The GSW button disappeared after the update.”
• “The bottom bar is not displayed.”
• “The e-Report icon has disappeared.”
• “The [Configuration] button at the bottom of the screen is not visible.”

2. Why does this issue occur? (Cause)

Cause 1. The main app version and resource file version do not match

• The main app (KDS 2.0, GENESIS Smart, or KDS 2.0) has been updated to the latest version,
  but the latest version of the resource file containing the screen and button images (configuration button resource package) has not been installed.

This package contains information for the following buttons:

• GSW button
• User Support button
• e-Report button
• Configuration button

Underlying cause of Cause 1: Insufficient tablet storage

• If the tablet does not have sufficient internal storage during an Internet Update:
  1. The latest configuration button resource package may not be downloaded at all; or
  2. The package may be downloaded but not installed correctly,
     resulting in a version mismatch between the main app and the resource files.

3. How can the issue be resolved? (Solution)

Solution 1. Free up internal storage on the tablet, then run Internet Update again

1. Check the tablet's available storage

• On the Android tablet, go to [Settings] → [Storage] and check the remaining internal storage capacity in GB.

2. Examples of how to free up storage

• Delete unused photos, videos, and downloaded files.
• Uninstall general-purpose apps that are not being used.
• If necessary, perform a factory reset of the tablet and reinstall the diagnostic app.
• Alternatively, consider replacing the tablet with one that has at least 128GB of internal storage.
  ※ Recommended tablet model: Samsung Galaxy Tab S9 FE+ (128GB) or higher

⚠️ Important
In accordance with Hyundai Motor Group's digital asset policy, the diagnostic app cannot store its diagnostic database separately on external storage such as an SD card. Sufficient internal storage must be made available on the tablet.

3. Run Internet Update again

• After freeing up sufficient internal storage,
  run the diagnostic app's Internet Update function again.
• After the update is complete, restart the app and
  confirm that the bottom menu buttons (GSW, User Support, e-Report, Configuration) are displayed correctly.

Solution 2. Request only the configuration button resource package from the Distributor (NSC)

If the issue is not resolved using the method above, or if Internet Update cannot be performed in the current environment:

1. Contact the Customer Support Centre at 1588-3665 for assistance.  
2. Request that the “bottom configuration button resource package (GSW, User Support, e-Report, Configuration resource file)” be provided separately.