KDS 2.0 update version NEH-02-0099 or later requires at least 20GB of free storage because it includes a large ECU Upgrade package. This may cause installation failures on 64GB tablets. Users should manually clear storage or perform a factory reset, then retry the update. Deleted ROM data can be restored using Auto mode or Manual Mode. If the issue persists, upgrading to a 128GB device is recommended. Contact support if assistance is required.
Applies to
- KDS 2.0 users
- This issue particularly affects 64GB tablet models.
Symptoms
You may experience one of the following issues when attempting to download software version NEH-02-0099, NVH-00-0099, NWH-00-0099 or later:
- Internet Update does not start.
- The following error message appears: “There is not enough storage space for the update.”
Why this is happening
The latest update includes a large-scale ECU Upgrade. Although the update process is designed to delete existing unnecessary resources to free up space, the size of the files requires a significant amount of available storage.
- Installation requires at least 20GB of free storage.
- Users with 64GB tablets are particularly likely to encounter this limitation.
Resolution
If you encounter this issue, follow the steps below to free up storage and complete the update.
Step 1: Manually clear tablet storage
- On the tablet, go to Settings > Device care > Storage.
- Check the available storage. At least 20GB of free space is required.
- Delete outdated data, unused apps or temporary files until at least 20GB of free space is available.
Alternative: Perform a factory reset
If you cannot free up 20GB of storage by deleting files, you may need to perform a factory reset on the tablet (Samsung Android).
Warning: A factory reset erases all data, apps and settings from the device. Ensure that you know your Google/Samsung account passwords, GSW account password and KDS 2.0 license key, as they will be required after the reset.
- Go to Settings > General management > Reset.
- Select Factory data reset.
- Scroll down and tap Reset, then enter the PIN or password if prompted.
- Tap Delete all to confirm.
- After the tablet restarts, reinstall the KDS 2.0 app and proceed to the next step.
Step 2: Retry the installation
- After freeing up enough space, retry the update or ROM data installation.
- If the installation is successful but specific deleted ROM data must be recovered, proceed to Step 3.
Step 3: Restore deleted ECU ROM data using Auto mode
If required ROM data was deleted, it can be restored as follows:
Note: Required ROM files will be securely downloaded from the server based on the existing ROM data profile.
- Open 'ECU Upgrade' and select Auto mode.
- Allow the system to automatically check the existing ROM data.
- Wait for the “Downloading” process to finish.
Step 4: Restore ROM data using Manual Mode
If Auto mode does not restore all required ROM files:
- Select Manual Mode in the ROM recovery function.
- In Manual Mode, select the required event or subcategory. The selected ROM data will begin downloading.
If the issue persists
When using a 64GB tablet, maintaining enough free space for large modern updates may be difficult, even after temporary files have been deleted.
- For improved long-term stability, upgrading to a device with at least 128GB capacity is strongly recommended.
- Actual usable storage is often less than the displayed 64GB because space is used by the operating system and system files.
Contact support
Dealer
- Contact your distributor or NSC (National Sales Company).
Distributor / NSC (National Sales Company)
- Western Europe: GIT Europe – gite.support@gitauto.com
- Other regions: GIT HQ – ics@gitauto.com
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