How Independent Workshops in Europe Can Purchase KDS 2.0

If you are an independent workshop (aftermarket/AM) user in Europe looking to purchase or already using KDS 2.0, this article provides all the information you need:

• 1. Where to submit your purchase inquiry
• 2. How the purchase and licence activation process works
• 3. Where to get help while using your diagnostic tool
• 4. Quick Reference — Contact by Situation
• Frequently Asked Questions
• Eligibility — Who Can Use This Process?

Under the European SERMI (Security-related Repair and Maintenance Information) framework, independent operators throughout Europe — including the EU, EEA, and the United Kingdom — are entitled to access manufacturer diagnostic systems.

1. Where to Submit Your Purchase Inquiry

To purchase KDS 2.0, you must contact the GIT Europe Sales Team directly by email.

• Sales & Purchase Inquiries: gite.sales@gitauto.com

When contacting the sales team, have your business registration documents and SERMI certification, if applicable, ready. GIT Europe will verify your eligibility as a legitimate independent operator. Clearly state in your inquiry that you are an independent repairer (AM).

Alternatively, you can submit your purchase inquiry directly through our Help Center using this Purchase Inquiry Ticket Form.

2. Purchase and Licence Activation Process

Purchasing KDS 2.0 involves a straightforward 4-step process managed entirely by GIT Europe:

Step 1 — Inquiry Received

Contact gite.sales@gitauto.com and indicate that you intend to purchase KDS 2.0. The GIT Europe team will provide product information and pricing and request any business documentation required to confirm your eligibility.

Step 2 — Customer Order

After your eligibility has been confirmed and you have selected your products, you will finalize your order with the GIT Europe Sales Team and complete the payment process.

Step 3 — Order Shipped

GIT Europe processes the hardware order and ships the KDS 2.0 diagnostic device directly to your workshop. You will receive an order confirmation and shipment tracking information.

Step 4 — Licence Activation

After delivery, GIT Europe will issue and activate your official software licence. This licence is required to operate the diagnostic system and access vehicle data. You will receive your unique licence credentials and initial setup instructions.

3. Support While Using Your Diagnostic Tool

After your KDS 2.0 has been set up and is operational, most after-sales support — including technical issues, licence renewals, and hardware repairs — is managed by the GIT Europe Support Team. For security-related functions such as Key Coding and ECU upgrades, specific regional contacts apply. See below.

• Technical & After-Sales Support: gite.support@gitauto.com

Security-related Functions (SERMI) Support

For inquiries specifically related to security-related functions, which require valid SERMI certification, contact the designated regional headquarters (HME / KEU) or GIT Europe Support as follows:

4. Quick Reference — Contact by Situation

Frequently Asked Questions

Can I purchase KDS 2.0 directly through this Help Center?

No. Direct purchase through the GIT Help Center is not available. All aftermarket purchase requests in Europe must be sent to the GIT Europe Sales Team (gite.sales@gitauto.com).

What is SERMI and how does it affect me?

SERMI (Security-related Repair and Maintenance Information) is a European regulatory framework originating from Regulation (EU) 2018/858 and Delegated Regulation (EU) 2021/1244. It ensures that independent automotive operators throughout Europe — including EU and EEA member states and the United Kingdom — can access security-related vehicle repair information and diagnostic functions that were previously limited to authorized dealer networks. This framework allows AM users in Europe to purchase and use official manufacturer diagnostic tools such as KDS 2.0.

Do I need SERMI certification to use all features?

SERMI certification is required to access the full range of diagnostic capabilities. Certain security-related functions — such as Key Coding PIN code retrieval and ECU software upgrades — are available only to users with valid SERMI certification. With SERMI certification, you will have access to the same comprehensive feature set as authorized dealer-level operators. For more information about obtaining SERMI certification, consult your national accreditation body. For contact details by function and brand, see the Security-related Functions (SERMI) Support section above.

Is this process available outside Europe?

No. In other regions, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their approved sub-dealers. The European AM purchasing process exists because of European regulations, including EU law and equivalent frameworks adopted in the United Kingdom and EEA, governing access to repair information.

How do I renew my software licence?

Software licence renewals are managed by the GIT Europe Support Team. Before your licence expires, email gite.support@gitauto.com to request a renewal.

Where can I get help if my diagnostic tool is not working properly?

For all technical inquiries, including Software Error, connection problems, update failures, or hardware malfunctions, contact the GIT Europe Support Team (gite.support@gitauto.com) directly.

Eligibility — Who Can Use This Process?

This purchasing process applies to independent workshops and aftermarket operators located in Europe that meet the following conditions:

• Registered as a legitimate automotive repair business in an EU or EEA member state or the United Kingdom
• Compliant with applicable SERMI certification requirements where security-related access is required
• Not currently part of the authorized Hyundai/Kia dealer network

Note: In regions outside Europe, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their sub-dealers.