Independent workshops in Europe can purchase KDS 2.0 diagnostic tools only through GIT Europe by emailing gite.sales@gitauto.com. SERMI certification is required for full access to security-related features such as Key Coding and ECU upgrades. After-sales support and licence renewals are handled by GIT Europe at gite.support@gitauto.com, while support for security functions is provided through Hyundai and Kia regional contacts. This process is available exclusively in Europe and is not offered through the Help Center.
If you are an independent workshop (aftermarket/AM) user in Europe looking to purchase or already using KDS 2.0, this article provides all the information you need:
- 1. Where to submit your purchase inquiry
- 2. How the purchase and licence activation process works
- 3. Where to get help while using your diagnostic tool
- 4. Quick Reference — Contact by Situation
- Frequently Asked Questions
- Eligibility — Who Can Use This Process?
Key point: Direct purchase through this Help Center is not available. All aftermarket purchase requests and inquiries in Europe are handled directly by GIT Europe.
Under the European SERMI (Security-related Repair and Maintenance Information) framework, independent operators throughout Europe — including the EU, EEA, and the United Kingdom — are entitled to access manufacturer diagnostic systems.
About SERMI Certification and Feature Access
SERMI certification is required to access the full range of diagnostic functions, including security-related features such as Key Coding (PIN code retrieval) and ECU software upgrades. Users with valid SERMI certification receive the same level of access as authorized dealer-level operators. If you require access to these advanced functions, ensure that your SERMI certification is current.
1. Where to Submit Your Purchase Inquiry
To purchase KDS 2.0, you must contact the GIT Europe Sales Team directly by email.
- Sales & Purchase Inquiries: gite.sales@gitauto.com
When contacting the sales team, have your business registration documents and SERMI certification, if applicable, ready. GIT Europe will verify your eligibility as a legitimate independent operator. Clearly state in your inquiry that you are an independent repairer (AM).
Alternatively, you can submit your purchase inquiry directly through our Help Center using this Purchase Inquiry Ticket Form.
2. Purchase and Licence Activation Process
Purchasing KDS 2.0 involves a straightforward 4-step process managed entirely by GIT Europe:
Step 1 — Inquiry Received
Contact gite.sales@gitauto.com and indicate that you intend to purchase KDS 2.0. The GIT Europe team will provide product information and pricing and request any business documentation required to confirm your eligibility.
Step 2 — Customer Order
After your eligibility has been confirmed and you have selected your products, you will finalize your order with the GIT Europe Sales Team and complete the payment process.
Step 3 — Order Shipped
GIT Europe processes the hardware order and ships the KDS 2.0 diagnostic device directly to your workshop. You will receive an order confirmation and shipment tracking information.
Step 4 — Licence Activation
After delivery, GIT Europe will issue and activate your official software licence. This licence is required to operate the diagnostic system and access vehicle data. You will receive your unique licence credentials and initial setup instructions.
3. Support While Using Your Diagnostic Tool
After your KDS 2.0 has been set up and is operational, most after-sales support — including technical issues, licence renewals, and hardware repairs — is managed by the GIT Europe Support Team. For security-related functions such as Key Coding and ECU upgrades, specific regional contacts apply. See below.
- Technical & After-Sales Support: gite.support@gitauto.com
| Issue Type | Examples | Contact |
|---|---|---|
| Software updates & patches | Software version updates, patch installation issues, update error messages | gite.support@gitauto.com |
| Licence renewal & management | Licence expiry, renewal requests, licence transfer to a new device | gite.support@gitauto.com |
| Technical issues & diagnostics | Connection errors, VCI communication failures, diagnostic function issues, error codes | gite.support@gitauto.com |
| Hardware repair & replacement | Physical device damage, hardware malfunctions, warranty claims, replacement parts | gite.support@gitauto.com |
| Key Coding (PIN) — Hyundai | KEY PIN code retrieval and GSW access for Hyundai vehicles (requires SERMI) | yolee@hyundai.com (HME) |
| Key Coding (PIN) — Kia | KEY PIN code retrieval and GSW access for Kia vehicles (requires SERMI) | gsw@kia.eu (KEU) |
| ECU Upgrade | ECU software upgrade issues or requests (requires SERMI) | gite.support@gitauto.com |
💡 Tip: When emailing the support team, include your licence ID, software version, and a detailed description of the issue to help the team resolve your case more quickly.
Security-related Functions (SERMI) Support
For inquiries specifically related to security-related functions, which require valid SERMI certification, contact the designated regional headquarters (HME / KEU) or GIT Europe Support as follows:
🔐 Security Function Contact Channels
- Hyundai KEY PIN & GSW Access (HME): yolee@hyundai.com
- Kia KEY PIN & GSW Access (KEU): gsw@kia.eu
- ECU Upgrade Support: gite.support@gitauto.com
4. Quick Reference — Contact by Situation
| Stage | Situation | Contact Email |
|---|---|---|
| Before Purchase | I want to purchase KDS 2.0 | gite.sales@gitauto.com |
| During Purchase | I need to check my order or delivery status | gite.sales@gitauto.com |
| After Purchase | I have a software issue or need an update | gite.support@gitauto.com |
| After Purchase | My licence is expiring and I need to renew it | gite.support@gitauto.com |
| After Purchase | My device is damaged or not working | gite.support@gitauto.com |
| Security (SERMI) | I need a Hyundai KEY PIN or GSW access (HME) | yolee@hyundai.com |
| Security (SERMI) | I need a Kia KEY PIN or GSW access (KEU) | gsw@kia.eu |
| Security (SERMI) | I have an issue with an ECU Upgrade | gite.support@gitauto.com |
Frequently Asked Questions
Can I purchase KDS 2.0 directly through this Help Center?
No. Direct purchase through the GIT Help Center is not available. All aftermarket purchase requests in Europe must be sent to the GIT Europe Sales Team (gite.sales@gitauto.com).
What is SERMI and how does it affect me?
SERMI (Security-related Repair and Maintenance Information) is a European regulatory framework originating from Regulation (EU) 2018/858 and Delegated Regulation (EU) 2021/1244. It ensures that independent automotive operators throughout Europe — including EU and EEA member states and the United Kingdom — can access security-related vehicle repair information and diagnostic functions that were previously limited to authorized dealer networks. This framework allows AM users in Europe to purchase and use official manufacturer diagnostic tools such as KDS 2.0.
Do I need SERMI certification to use all features?
SERMI certification is required to access the full range of diagnostic capabilities. Certain security-related functions — such as Key Coding PIN code retrieval and ECU software upgrades — are available only to users with valid SERMI certification. With SERMI certification, you will have access to the same comprehensive feature set as authorized dealer-level operators. For more information about obtaining SERMI certification, consult your national accreditation body. For contact details by function and brand, see the Security-related Functions (SERMI) Support section above.
Is this process available outside Europe?
No. In other regions, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their approved sub-dealers. The European AM purchasing process exists because of European regulations, including EU law and equivalent frameworks adopted in the United Kingdom and EEA, governing access to repair information.
How do I renew my software licence?
Software licence renewals are managed by the GIT Europe Support Team. Before your licence expires, email gite.support@gitauto.com to request a renewal.
Where can I get help if my diagnostic tool is not working properly?
For all technical inquiries, including Software Error, connection problems, update failures, or hardware malfunctions, contact the GIT Europe Support Team (gite.support@gitauto.com) directly.
Eligibility — Who Can Use This Process?
This purchasing process applies to independent workshops and aftermarket operators located in Europe that meet the following conditions:
- Registered as a legitimate automotive repair business in an EU or EEA member state or the United Kingdom
- Compliant with applicable SERMI certification requirements where security-related access is required
- Not currently part of the authorized Hyundai/Kia dealer network
Note: In regions outside Europe, KDS 2.0 is available exclusively to authorized Hyundai/Kia dealerships and their sub-dealers.
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