Checking Error Codes and Inspection Results

This guide explains the causes and corrective actions for Code 0319 and Code 1064, connection/upload failures, and how to check the inspection results screen.

Symptoms

• Code 0319: 'Vehicle info download failed (0319)' is displayed at the VIN lookup stage.
• Connection/upload fails only at a specific dealer.
• A check icon is displayed during an automatic inspection on the results screen.
• Inspection history is displayed in the web portal AGED list.
• Code 1064: 'No campaign data (1064)' is displayed during a campaign inspection.

Causes

• Code 0319 is caused by a response delay at the VIN lookup stage (60-second timeout). It is not a device fault.
• The check icon during an automatic inspection indicates command execution.
• The upper table in the web portal AGED list shows inventory requiring inspection, and the lower AGED table shows completed inspection history (Status 2/99), indicating normal completion.
• Code 1064 occurs when a campaign is not registered on the PDI web administrator site (Local Campaign).

Resolution

• If Code 0319 is displayed, try the lookup again after a short wait, or perform an offline inspection if urgent.
• If connection/upload fails only at a specific dealer, connect via a smartphone mobile hotspot (LTE/5G) to immediately isolate whether the company firewall is blocking it.
• After the automatic inspection is complete, scroll down the screen to check the actual PASS/FAIL for each item.
• If Code 1064 is displayed, the corporate administrator registers the campaign under PDI web System Management > Local Campaign.