You can check the message, stage of occurrence, key cause and immediate action for each error code.
Symptoms/Causes/Solutions
| Error code | Error message | Stage of occurrence | Key cause | Immediate action |
|---|---|---|---|---|
| Code 0319 | Vehicle info download failed (0319) | VIN lookup | Delayed vehicle information server response (60-second timeout) | Not a device fault. Retry the lookup after a short while, or proceed with an offline inspection if urgent |
| Code 502 | VIN information does not exist on server (502) | VIN lookup | Before server synchronisation of new vehicle shipment information, or a CKD/pre-production vehicle | Check whether it is a mass-production vehicle, and retry the lookup after server synchronisation |
| Code 912 | Invalid Field Data (912) (stuck at 74%) | Results upload | Starting Miles missing on page 7 of the inspection sheet | Go to page 7 of the sheet, enter the starting mileage (number) correctly, then resend |
| Code 1000 | Failed to turn on Shipping Mode (1000) | After driving inspection | Attempt to enter Shipping Mode with the engine running (Engine ON) immediately after driving | Turn off the engine (Engine OFF), press the start button 2 times without pressing the brake (IG ON), then retry |
| Code 1003 | Bluetooth connection has been lost (1003) | Auto VIN / Driving inspection | VIN not recorded in the ECU / Outdated app·DB / Outdated PIM firmware | Check engine ECU VIN Write using KDS 2.0 / Update the app·DB to the latest versions / Update PIM firmware |
| Code 1004 | Failed to download configuration for CRL (1004) | App installation / Authentication | Waiting for security certificate server synchronisation | Try logging in again after some time; if the issue persists, request security certificate synchronisation from the customer support centre |
| Code 1015 | There are no Test Drive items / Failed to read 5 times (1015) | Entering driving inspection | Residual cache from the previously inspected vehicle / Engine not started (Engine ON, READY for EVs) / New vehicle DB not updated | Fully close and relaunch the app / Check Engine ON(READY) and that the doors are closed / Update to the latest diagnostic DB |
| Code 1028 | This inspection is not supported (1028) | Battery inspection | Unofficial device language setting or missing battery master DB for a new vehicle model | Change the tablet language to the local official language and update the vehicle model DB |
| Code 1064 | No campaign data (1064) | Campaign inspection | Campaign not registered on the PDI web administrator site (Local Campaign) | The subsidiary administrator registers it in PDI web System Management > Local Campaign |
| Code 1093 | Error Code 1093 | Results upload | Local attachments lost/corrupted due to prolonged non-transmission | Recovery not possible. Reinstall/reset the app, reinspect the vehicle and upload immediately upon completion |
| Code 2994 (2995/2996) | Engine ON or Operating electrical features (2994) / Ampere Check Fail | Entry Check / Auto Check | Engine running or air conditioning/headlights on / Battery discharged (below 11.8V) / IBS sensor 0.00A | Engine OFF and IG ON, all electrical equipment OFF / Charge the battery (SOC 70% or higher) / Reset the battery (-) terminal |
| Code 2998 | Failed to send Auto Check config file (2998) | Entering Auto Check | PIM(Mini VCI) flash memory/hardware communication fault | Check that the PIM 3-colour LED is flashing and replace with another functioning PIM module |
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