This guide provides measures for tablet app crashes (Crash), all Auto Check items failing with NG on vehicles with mileage exceeding 100km, inability to update older devices, and a black camera screen.
Symptoms
- On newer 64-bit tablets (Galaxy Tab S10, Active 4 Pro, Active 5), the app immediately crashes (Crash) when Auto Check starts on vehicles with mileage exceeding 100km.
- When Auto Check runs on vehicles with mileage exceeding 100km, all 20~33 items fail with NG at once.
- On older tablets (Android 10~11, SM-T540, etc.), the app closes immediately upon launch, preventing updates.
- A black camera screen appears.
Causes
Crashes on newer 64-bit tablets
An older 32-bit security library remains on tablets updated from an older version, causing a conflict with the 64-bit OS.
Mass NG results on vehicles exceeding 100km
When vehicle mileage exceeds 100km, vehicle controller security is automatically activated.
Solutions
Crashes on newer 64-bit tablets
On the tablet, go to [설정] > [애플리케이션] > [PDI 앱] > [저장공간] > [데이터 삭제] and [캐시 삭제], then log in again to download the latest 64-bit library afresh.
Mass NG results on vehicles exceeding 100km
If 20 or more items show NG simultaneously, this is not a component failure, so do not replace components. Instead, update to the latest PDI app and library while connected to the internet.
Immediate crashes on older devices
Using the tablet's Chrome browser (uncheck [데스크톱 사이트] in the top-right menu to switch to mobile view mode), access the resources section of the PDI/GPMS web portal, download the latest APK directly, and install it manually.
Black camera screen
In the tablet's app permission settings, allow both camera (Camera) and microphone (Audio) permissions.
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