GPMS PDI Inspection & PIM (Mini VCI) Connection / Battery Test Troubleshooting Guide – Customer Support | Europe & General

This troubleshooting guide provides solutions for common issues encountered during GPMS PDI inspection, including PIM (Mini VCI) connection, Entry Check battery conditions, SOH battery testing, and server upload failures (Code 912, Code 2994).

1. PIM (Mini VCI) Connection

Mini VCI (PIM) Detection: Verify that tablet Location (GPS) permission is allowed and Battery Saver is turned OFF. Confirm that the red power LED on the OBD module is illuminated.

2. Entry Check and Battery Conditions (Code 2994 / Low Voltage)

Vehicle Power Status: Ensure the engine is OFF (Engine OFF) and ignition is in IG ON state (press Start button twice without depressing the brake pedal).
Electrical Load: Turn off all electrical features including headlamp switch (turn OFF from Auto), air conditioner/blower, seat warmers, audio, and interior lamps. Close all doors and wait 1 to 2 minutes for current stabilization.
Low Voltage Recharge: If 12V battery voltage is below 11.8V or discharged, recharge the battery to at least 60-70% SOC before proceeding with inspection.
Electric Vehicles (EV): Open the hood (bonnet) before starting the inspection to activate service mode and cut off automatic 12V auxiliary battery charging from the high-voltage battery.
Hybrid Vehicles (HEV): Start the vehicle in READY mode to charge the 12V auxiliary battery via LDC to SOC 70%+, then turn OFF the engine and switch to IG ON before testing.
High-Voltage Battery SOH Test: SOH is read directly from the BMS controller. Scan the physical 12-digit barcode on the battery label when prompted. If SOH test fails, escalate to the regional Techline.

3. Inspection Result Upload and Server Sync (Code 912 / Save to Server)

Save to Server vs Local Save: Tapping Local Save only stores data temporarily on the tablet. To complete the inspection, you must tap Save to Server or upload pending inspections from the Data Upload menu.
Upload Freeze at 74% (Code 912 - Invalid Field Data): Check page 7 of the inspection sheet. Ensure Starting Miles is not blank and contains only numeric digits. Remove any special characters from RO numbers and re-submit.
Network and Firewall Check: If uploading fails on dealer Wi-Fi, switch to a mobile Wi-Fi hotspot to verify whether dealership firewall security is blocking transmission to the GPMS server.
Warranty Claims: Only image (photo) attachments are supported for warranty processing. Video files (.mp4) are not supported.